Our quality standards

QUALITY MEANS

1. Customer perspective (market-oriented view):

Quality as Customer Satisfaction: From the customer's viewpoint, quality is often seen as the ability of a product or service to meet or exceed expectations and requirements. A product is considered high quality when it meets customer needs and achieves high satisfaction.

2. Company perspective (process and production-oriented view):

Quality as Process Optimization: In business management, quality often refers to the efficiency and effectiveness of production processes. A process is high-quality if it produces error-free products with minimal resources and maximum consistency, with quality management playing a central role.

3. Product and service quality (attribute-oriented view):

Quality as an Attribute: From this perspective, quality is defined by specific characteristics and properties of a product or service, such as durability, reliability, ease of use, and performance. A product has high quality when its attributes meet or exceed established standards.

4. Normative perspective (standards and norms-oriented view):

Quality as Compliance with Standards: From a normative view, quality is understood as adherence to established norms, specifications, and legal requirements. Products or services that meet these standards are considered high-quality. ISO standards (e.g., ISO 9001) are typical examples.

5. Philosophical perspective:

Quality as Inherent Value: Philosophically, quality can be viewed as an inherent value or virtue that describes the essence of something. Quality in this sense relates to the good, true, or beautiful aspects of an entity, regardless of practical or economic considerations.

6. Economic perspective:

Quality as a Cost Factor: In an economic context, quality is often associated with cost. High quality may increase production costs, but it can also lead to greater willingness to pay and brand loyalty. Companies must balance quality costs and benefits.

7. Technological perspective:

Quality as Technical Perfection: In technology, quality is often measured by technical precision and product or system perfection, encompassing aspects such as fault tolerance, durability, and innovation capability.